Chapter 4 · Part I
Different Teams Different Priorities
Why field service and supply chain need a shared operating model, not just competing scorecards.
The Problem No One Is Managing Well Enough
Two teams, one outcome.
Chapter 4 examines the friction between field service and supply chain — two functions measured on different goals, working from different data, yet responsible for the same result. When their priorities collide, forward inventory is where the cost shows up.
Field serviceOptimizes for response time, first-time fix, and uptime at the point of service.
Supply chainOptimizes for cost, turns, and control across the broader network.
Competing scorecardsSeparate metrics push each team toward decisions that undermine the other.
Shared modelA common operating model aligns both teams around service and accountability.
Read the chapter
Align the teams before you optimize the inventory.
Download the complete Chapter 4 PDF to continue through the proposed book, The Forward Deployed Inventory System.